Frequently Asked Questions
Everything you need to know about our plant-based beauty essentials.
Are all your products 100% vegan and cruelty-free?
Yes, absolutely. We never use animal-derived ingredients like beeswax or carmine, and we strictly prohibit any form of animal testing at any stage of production.
What does 'handmade' mean for your production process?
Every item is crafted in small batches by our artisans. This ensures maximum freshness, potency of the botanical ingredients, and strict quality control that mass-produced items cannot match.
How long will it take for my order to ship?
Since our products are handmade to order, please allow 2-3 business days for processing. Once shipped, standard delivery typically takes 3-5 business days depending on your location.
Do you use synthetic fragrances or preservatives?
No. We use only pure essential oils for scent and natural, plant-based preservation systems to ensure your products remain safe and effective without harsh chemicals like parabens.
What is your return policy for skincare items?
Due to the hygienic nature of beauty products, we cannot accept returns on opened items. However, if your order arrives damaged or if you have an allergic reaction, please contact us within 14 days for a full refund or replacement.
Is your packaging eco-friendly?
We are committed to the planet. Our packaging is 100% recyclable or biodegradable, including glass jars, aluminum tins, and compostable shipping mailers.